Privacy Policy
Last Updated: February 5, 2026
Tailara Technology Ltd (“Tailara,” “we,” “us,” or “our”) operates the Tailara platform (app.tailara.com and related services). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our tailoring business management platform.
Please read this Privacy Policy carefully. By using Tailara, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
Account Information
- Full name
- Email address
- Phone number
- Password (encrypted)
- Profile picture (optional)
Business Information
- Business name
- Business address
- Business phone number
- Business logo (optional)
- Country and city
- Currency preference
- Timezone
Client Data
- Client names and contact information
- Body measurements
- Order history
- Payment records
- Notes and preferences
Staff Data (Growth and Premium plans)
- Staff names and contact information
- Roles and permissions
- Payroll information
- Task assignments
Financial Data
- Order amounts and payment records
- Subscription payment information (processed by PayStack)
- Payroll and expense records
1.2 Information Collected Automatically
Usage Data
- Pages visited and features used
- Time spent on the platform
- Device type and browser information
- IP address and approximate location
- Error logs and performance data
Cookies and Similar Technologies
- Session cookies (required for authentication)
- Preference cookies (to remember your settings)
1.3 Information from Third Parties
Google Sign-In: If you sign in with Google, we receive your name, email address, and profile picture from Google.
Payment Processors: PayStack provides us with transaction confirmation details (not your full card numbers).
2. How We Use Your Information
We use your information to:
- Provide our services — Manage your clients, measurements, orders, tasks, and payments
- Process payments — Handle subscription billing through PayStack
- Communicate with you — Send order confirmations, payment receipts, and important updates
- Improve our platform — Analyze usage patterns to enhance features and fix issues
- Provide support — Respond to your questions and resolve issues
- Ensure security — Detect and prevent fraud, abuse, and security threats
- Comply with legal obligations — Meet regulatory and legal requirements
3. How We Share Your Information
We do NOT sell your personal information. We share information only in the circumstances described below.
3.1 Service Providers
We work with trusted third parties who help us operate Tailara:
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database and authentication | All platform data (encrypted) |
| Vercel | Website hosting | Usage logs, IP addresses |
| PayStack | Payment processing | Payment details for subscriptions |
| Resend | Email delivery | Email addresses, email content |
| Twilio | SMS notifications | Phone numbers, message content |
3.2 Your Clients
If you use Tailara to send invoices, receipts, or payment requests to your clients, those documents will contain relevant order and payment information.
3.3 Legal Requirements
We may disclose information if required by law, court order, or government request, or to protect the rights, property, or safety of Tailara, our users, or others.
3.4 Business Transfers
If Tailara is acquired or merged with another company, your information may be transferred as part of that transaction. We will notify you of any such change.
4. Data Storage and Security
4.1 Where We Store Data
Your data is stored on secure servers provided by Supabase, with primary infrastructure in the United States and European Union. Data is encrypted at rest and in transit.
4.2 Security Measures
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted password storage (bcrypt hashing)
- Row-level security (RLS) ensuring you only access your own data
- Regular security audits
- Access controls and authentication requirements
4.3 Data Retention
Active accounts: We retain your data as long as your account is active.
Deleted accounts: We delete your data within 30 days of account deletion.
Soft-deleted records: Client records you “delete” are soft-deleted (hidden but recoverable) to preserve order history integrity.
5. Your Rights and Choices
5.1 Access and Export
You can access all your data through the Tailara dashboard. Growth and Premium plans include data export functionality.
5.2 Correction
You can update your personal and business information at any time through Settings.
5.3 Deletion
You can request account deletion by contacting us at privacy@tailara.com. We will delete your account and associated data within 30 days, except where we need to retain data for legal or legitimate business purposes.
5.4 Communication Preferences
You can manage notification preferences in your account settings. Note that we may still send essential communications about your account and subscription.
5.5 Cookie Preferences
Essential cookies are required for Tailara to function. We do not use advertising or tracking cookies.
6. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.
7. Children's Privacy
Tailara is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending an email to your registered address
- Displaying a notice in the Tailara dashboard
Your continued use of Tailara after changes become effective constitutes acceptance of the revised policy.
9. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Tailara Technology Ltd
privacy@tailara.com
Roman Ridge, 3rd Onyasia Ln, Accra, Ghana
10. Additional Rights for Specific Regions
Tailara serves customers globally. Depending on where you are located, you may have additional rights under local privacy laws, including those in the European Economic Area (EEA), United Kingdom, United States, Canada, Australia, Africa, Asia, and South America.
For All Users Worldwide
Regardless of where you are located, you can:
- Access your data through the Tailara dashboard
- Request a copy of your data by emailing privacy@tailara.com
- Request correction or deletion of your data
- Close your account at any time
To exercise any of these rights, contact us at privacy@tailara.com. We will respond within 30 days (or sooner if required by local law).
This Privacy Policy is effective as of February 5, 2026.
© 2026 Tailara Technology Ltd